We insure all shipments to the value of the items sent out. All packages valued from $0-$1,200 USD will NOT have a signature required (unless you ask us to do so which may result in an increase in shipping charges) and if packages are lost, missing, stolen, damaged, etc. that is not LOWNLUX responsibility. If the items are damaged we will file a claim with the shipping carrier. If the package is missing we will leave it up to the shipping carrier to determine receipt of the package.