When receiving shipments via truck freight, it is important to remember the following BEFORE signing the delivery receipt:
-Please take the time to examine the condition of the package AS WELL AS THE PARTS INSIDE before signing and accepting the delivery.
-Check the package for any rips, tears, punctures, crushed corners, etc. You must notate these conditions on delivery receipt before you sign and accept the shipment.
-The shipping company and LOWNLUX will deny all claims if you fail to notate for damages.
-If the products inside the package are heavily damaged, you can refuse the delivery. Please write "Refuse Due to Damage" on the receipt.
-If delivery driver refuses your right to inspect contents of the package, please write "Driver refused inspection on contents at time of delivery".
-Contact us within 24 hours to report damage and keep all packaging materials.
-Very important TAKE PICTURES of any damages.